Want to know how loyal your customers are? Net Promoter Score (NPS) is one of the most powerful metrics for measuring customer satisfaction and predicting business growth.

In this video, we’ll break down:

✅ What NPS is and why it matters

✅ How to calculate your NPS score using a simple formula

✅ The difference between Promoters, Passives, and Detractors

✅ Proven strategies to improve your NPS and build stronger customer relationships

Whether you’re a business owner, marketer, or customer success manager, understanding NPS can help you boost customer retention and drive long-term success.